We fuse art and science to make quantum jumps in customer love

We expertly combine strategic smarts and creative magic for brand, retail and data-driven marketing, including loyalty, CRM, CX, marketing automation and digital advertising.

Return on Customer

Helping brands deliver value to customers, to keep them coming back.

We untangle CRM, CX and marketing automation to create seamless experiences that drive engagement and most importantly, keep customers coming back. Our focus is building genuine loyalty and engagement, leveraging first party data, ensuring brands stay relevant, innovative and more valuable to the people they serve.

Bringing love to loyalty

We don’t just think about points and tiers, but mutually-valuable relationships. 

The difference between a programme people use and one they love is the difference between a transaction and a relationship. We believe that the most successful  programmes nurture relationships through opportunities to make every connection feel like a rewarding brand moment.

We execute across all touchpoints in the customer journey.

A quantum jump is the sudden instantaneous shift of one energy level to another

At Quantum Jump, we help businesses make similar leapsbold, transformative moves that bypass incremental change to deliver new ideas, revenue streams, marketing strategies and exceptional customer experiences. We do this by applying a blend of IP, expertise, global best practice and a dash of magic. Our teams have helped change the fortunes of organisations in New Zealand, Australia and beyond. 

Senior team

Ben Goodale – CEO

Ben founded Quantum Jump in late 2019, leading it to become one of NZ’s leading independent agencies.  This followed a stellar career working for some of the world’s leading advertising networks, including leading TEQUILA\TBWA to being a top 10 Direct Agency in the World.

Ben founded justONE in 2006, growing it swiftly and successfully until Clemenger Group acquired it in July 2013. Ben then led both 99 and justONE for Clemenger Group, until late 2018.  Ben has won over 50 advertising effectiveness awards globally.

Rachel Wintle – GM Australia

Rachel is a senior account leader, with over 15 years’ experience in Sydney and New York. Before joining Quantum Jump, she established the global creative platform, Genero, in NYC, before heading up key accounts, including Amazon Ads, as Business Director at Anomaly.

Campaigns under Rachel’s leadership have been awarded at international festivals including Cannes Lions, Spikes Asia and the Effies. She is passionate about driving brand growth and business results through world-class work, that works.