We expertly combine strategic smarts and creative magic for brand, retail and data-driven marketing, including loyalty, CRM, CX, marketing automation and digital advertising.
We increasingly find that brands are looking for Return on Customer.
Not just results, but a shared goal for success. True partnership: flexible, smart, and grounded in deep understanding of first-party data. That means untangling the complexities of CRM, CX and marketing automation to get loyalty and engagement right. We make brands more relevant, more connected and, ultimately, more valuable to the people they serve.
We execute our thinking across all touchpoints in the customer journey.
Traditional advertising agencies ask “how are we are going to measure success”. We also ask how we are going to engage customers to maximise their value and, importantly, how are we going to return that value to them. How can every touchpoint best be used to attract prospective customers, delight existing ones and keep them coming back for more?
From strategy through to execution, we’re proven experts who can support you.
We’re uniquely experienced in New Zealand and Australian markets to help brands better connect with their customers through a loyalty programme, a rewards programme, or simply a great customer engagement programme. Contact us to request a copy of our 2024 NZ Loyalty State of the Nation survey.
Brand trust is built by fulfilling your customers’ needs through genuine connection.
We believe that brand is not just a big piece of heroic film – although that ‘tentpole’ element has its place in storytelling – but rather how your brand narrative is woven through every touchpoint, big and small. We address the entire experience.
At Quantum Jump, we help businesses make similar leaps – bold, transformative moves that bypass incremental change to deliver new ideas, revenue streams, marketing strategies and exceptional customer experiences. We do this by applying a blend of IP, expertise, global best practice and a dash of magic. Our teams have helped change the fortunes of organisations in New Zealand, Australia and beyond.
Ben founded Quantum Jump in late 2019, leading it to become one of NZ’s leading independent agencies. This followed a stellar career working for some of the world’s leading advertising networks, including leading TEQUILA\TBWA to being a top 10 Direct Agency in the World.
Ben founded justONE in 2006, growing it swiftly and successfully until Clemenger Group acquired it in July 2013. Ben then led both 99 and justONE for Clemenger Group, until late 2018. Ben has won over 50 advertising effectiveness awards globally.
Rachel is a senior account leader, with over 15 years’ experience in Sydney and New York. Before joining Quantum Jump, she established the global creative platform, Genero, in NYC, before heading up key accounts, including Amazon Ads, as Business Director at Anomaly.
Campaigns under Rachel’s leadership have been awarded at international festivals including Cannes Lions, Spikes Asia and the Effies. She is passionate about driving brand growth and business results through world-class work, that works.